1. Collect your details
Open your Temu order and note the order number, the order date and what the status says. A screenshot is ideal. Photos help if an item is the problem. The checklist on the Temu support page tracks what you have.
2. Call us
Dial 1-888-891-4022 at any time. Prefer a call back? Fill in the form on the contact page.
3. Explain what happened
Tell us in your own words. We will ask a few questions to see which situation you are in.
4. Go through your options
We set them out in order, from the easiest to the last resort, with a plain description of each.
5. Draft your request
Together we write two or three clear sentences and pick the evidence to attach.
6. Send it yourself
You submit the request to Temu from your own account. If something changes, call us again.
Call 1-888-891-4022