The aim is to make it obvious, in seconds, that the item is not what you ordered.
Gather
- A screenshot of the product page you ordered from, showing the item and any options you chose.
- Photos of what arrived, including any label or tag.
- A photo of the outer packaging and shipping label.
Say
I ordered [item and option] on [date], order [number]. I received [what arrived]. I would like [a replacement / a refund]. Photos are attached.
Keep
Hold on to the item and its packaging until the matter is settled.
Independent guidance. Supportive Connect Digi is not Temu. This article is general information, and we cannot make decisions about your orders.