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Locked out after too many attempts: what to do and not do

Security · Published November 9, 2026 · 1 min read · By Supportive Connect Digi

Do

  • Wait a little, then use the password reset option inside the official app.
  • Use the email or phone number linked to the account.
  • Choose a new, long password you do not use elsewhere.
  • Review your orders and saved details once you are in.

Do not

  • Click reset links in unexpected messages.
  • Share a one-time code with anyone who contacts you.
  • Keep trying the same wrong password repeatedly.

If you see orders you did not place, change your password immediately and remove saved payment methods you do not recognize.

Independent guidance. Supportive Connect Digi is not Temu. This article is general information, and we cannot make decisions about your orders.