A charge you do not recognize can be alarming. Check calmly in this order.
- Match it to an order. Compare the amount and date with your order list.
- Check for holds. A pending item may be a temporary hold that disappears.
- Look for split charges. One order can produce several charges when items ship separately.
- Check other family members. Someone else may have used your card.
Still nothing?
If a posted charge matches no order, contact your bank using the number on your card. Do not share your full card number with anyone who calls you.
Independent guidance. Supportive Connect Digi is not Temu. This article is general information, and we cannot make decisions about your orders.